Privacy Policy — Civil Magic

1. Who we are

Civil Magic is the public website for Civil AI, a workspace for civil engineering, architecture, and construction teams. This Privacy Policy describes how we handle personal information when you use the website, request a demo, or use the workspace and related services.

2. Information we collect

We collect the following categories of information:

Account data: name, work email, organization name, role, and authentication records.
Demo requests from this website: name, work email, company, role, and any context you choose to send.
Workspace data: projects, drawings, prompts, uploads, generated drafts, comments, and documents you save.
Billing data: plan, credit ledger, invoice identifiers, and the payment status returned by Stripe. Card numbers are collected by Stripe, not stored by Civil AI.
Usage data: feature used, model, token or image usage, credit entries, approximate time, and diagnostic logs needed to run and secure the Service.
Device data: browser type and a session cookie that records whether you are signed in and which door you used (organization or platform console).

3. How we use it

We use this information to:

Provide the website, demo follow-up, workspace, drawings, AI features, and billing you request.
Calculate credits, prevent duplicate charges, and show usage to your organization and, for platform operations, to Super Admins.
Authenticate users, prevent abuse, and keep audit records of administrative actions.
Send transactional email such as verification, invoices, demo replies, and security notices.
Improve reliability. We do not sell personal information.

4. Processors and data processing

AI prompts and reference images you submit for generation are sent to the model provider configured for that feature, currently OpenAI for image and text features that are enabled. The provider processes that content to return the result.

Stripe processes checkout, invoices, and card payments. Email delivery uses the mail provider configured for the platform. These processors act only to provide the corresponding part of the Service.

We do not use demo-form details to train a public model. A demo request is used to reply to you and to discuss Civil AI licensing.

5. When we share information

We share information with the processors above, with members of your organization according to their roles, and with Super Admins who operate the platform. We also share information if a law, court, or competent authority requires it, or if disclosure is needed to investigate fraud or a security incident.

We do not share your drawings or prompts with other customers.

6. Retention

We keep account and workspace data while the organization is active and for a limited period afterward so you can export work and so we can complete billing and security investigations. Credit and payment records are kept for the period required by tax and accounting law. Demo requests are kept long enough to respond and to keep a record of the conversation. You may ask us to delete an account, subject to those legal holds.

7. Your choices

Organization owners can update profile and company details in the product. You may request access, correction, or deletion of personal information by emailing sales@civilmagic.com. We may need to confirm that you control the account before we act. If a request conflicts with a record we must keep, we will explain the limit.

8. Security

We use access controls, encrypted transport, and hashed session tokens. No method of storage or transmission is perfectly secure. You are responsible for protecting passwords and for removing members who should no longer have access.

9. Children

The Service is for professional and organizational use. It is not directed at children under 18, and we do not knowingly collect their personal information.

10. Changes

We may update this Policy and will change the date above when we do. Where this Policy and the Terms and conditions conflict on a privacy question, this Policy controls.