Terms and Conditions

1. Agreement

These Terms and Conditions (“Terms”) govern access to and use of CivilAI, including the website, workspace, drawing tools, AI features, billing, and related services (the “Service”).

The Service is operated as CivilAI. By creating an account, clicking to accept these Terms, or using the Service, the organization and each user who accesses it (“you”) agree to these Terms. If you use the Service for a company, you confirm that you have authority to bind that company.

If you do not agree, do not create an account and do not use the Service.

2. The Service

CivilAI is a workspace for civil and residential project work. Depending on your plan, it includes projects, editable drawings, AI-assisted layouts and images, 3D viewing, engineering calculations, bills of quantities, reports, documents, team access, and administration.

Features, limits, and credit allowances can differ by plan. We may add, change, or retire a feature when we give notice in the product or by email, except where an immediate change is required for security, law, or reliability.

AI output is a draft. It is not a sealed drawing, a structural certificate, a statutory approval, or a substitute for a licensed engineer, architect, surveyor, or lawyer. You are responsible for checking dimensions, codes, quantities, and legal text before you issue, build, or sign anything produced in CivilAI.

3. Accounts and organizations

You must provide a work name, organization name, and a valid email address. You are responsible for the accuracy of that information and for keeping sign-in credentials confidential.

Each organization has its own projects, members, and credit balance. A user may access only the organizations and roles assigned to them. Organization owners and admins control membership, roles, and billing for that workspace.

Tell us promptly at the support address below if you believe an account has been used without permission. We may suspend access if we reasonably believe the account is compromised, unpaid, or used in breach of these Terms.

4. Plans, credits, and payment

Paid plans are billed in advance through Stripe in the currency shown at checkout. Local presentment, card conversion, and taxes such as GST or VAT may be added by Stripe and are payable in addition to the catalog price. Current catalog prices are Free at $0, Starter at $10 per month, Professional at $29 per month, and Studio at $49 per month, unless a different price is shown in the product at the time you subscribe.

Each paid plan and credit pack includes the AI credit allowance shown at checkout. Credits are a usage allowance inside the Service. They are not cash, not a stored-value account, and not transferable.

The Free plan and trial allowances, where offered, include only the credit amount shown in the product. Free and trial use can be withdrawn or limited if it is abused, shared outside the organization, or used to avoid a paid plan.

Credits are consumed when an AI request is accepted and priced. Failed requests and unused reservations are released. A request is priced from the model, operation, and usage actually recorded, or from a labeled estimate when the provider does not return usage. We do not charge a second time for the same completed request.

Credits granted for a billing period do not roll into the next period. Unused paid credits expire at the end of that period. Historical balances already issued stay as recorded until they expire or are used. We do not refund unused credits except where required by law or where we confirm a duplicate charge.

• Fees already paid are non-refundable for a partial period, except where the law requires a refund.
• If a payment fails, the subscription may move to past due and AI use may stop until the invoice is paid.
• You can cancel in the billing portal. Cancellation takes effect at the end of the period already paid.
• We may change plan prices or credit rules for future periods. The change applies on the next renewal after notice in the product or by email.

5. Your content

You keep ownership of the projects, drawings, uploads, prompts, and documents you submit (“Customer Content”). You grant CivilAI a limited license to host, process, display, and transmit Customer Content only to provide, secure, and support the Service.

You are responsible for Customer Content and for having the rights needed to upload it. Do not submit content you are not allowed to use.

AI drawings, quantities, images, and agreements generated from your prompts are provided to your organization for use inside your projects. You are responsible for reviewing them before they are issued to a client, contractor, authority, or court.

6. Acceptable use

You may not, and may not allow anyone else to:

• Probe, scan, or breach the Service, or attempt to access another organization’s data.
• Reverse engineer the Service except where the law expressly allows it.
• Use the Service to generate malware, fraudulent documents, or content that infringes someone else’s rights.
• Resell, sublicense, or share a login so that people outside the paid seats can use the Service.
• Overload the Service with automated traffic that is not an ordinary use of the product.
• Present AI output as a certified professional opinion without the review your profession and the law require.

7. Third-party providers

Payments are processed by Stripe. AI requests may be sent to model providers, including OpenAI, so that the requested drawing, text, or image can be produced. Their processing is limited to providing the feature you invoked.

We are not responsible for an outage, price change, or policy change at a payment or model provider, but we will not treat a failed request as a successful charge.

8. Privacy

Our Privacy Policy explains what account, project, and billing data we collect and how long we keep it. The Privacy Policy is part of these Terms for data-protection purposes. Where the two conflict on a privacy question, the Privacy Policy controls.

9. Availability and changes

We work to keep the Service available, but we do not promise uninterrupted access. Maintenance, provider outages, and events outside our control can interrupt a feature.

We may suspend the Service for a security incident or for a material breach of these Terms. Where practical, we will tell the organization owner before or promptly after the suspension.

10. Disclaimer

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and we disclaim any warranty that output will be accurate, complete, code-compliant, or fit to build from.

Civil calculations, quantities, and generated agreements are decision-support drafts. You must verify them before reliance.

11. Limitation of liability

To the fullest extent permitted by law, CivilAI and its operators will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or the cost of substitute services, even if advised of the possibility.

Our total liability arising out of the Service in any 12-month period is limited to the fees you paid for the Service in that period. If you use only a free plan, that cap is zero except where the law does not allow a zero cap.

Nothing in these Terms limits liability for fraud, willful misconduct, or any liability that cannot be limited under the law that applies to you.

12. Your responsibility for issued work

You will defend and indemnify CivilAI against claims, damages, and reasonable legal fees arising from Customer Content, from work you issue to a client or authority, or from your breach of these Terms, except to the extent the claim is caused by our willful misconduct.

13. Term and ending access

These Terms apply from the moment you first use the Service until your account is closed and any surviving clauses have run their course.

You may stop using the Service and cancel a paid plan as described above. We may close an account that remains unpaid or that we reasonably find to be in material breach, after notice where notice is practical.

On closure, your right to use the Service ends. We may delete Customer Content after a reasonable export window, except for records we must keep for billing, security, or law. Clauses that by their nature should survive — including payment obligations, disclaimers, liability limits, and this survival sentence — survive closure.

14. Law and disputes

These Terms are governed by the laws of India, without regard to conflict-of-law rules. Courts at the operator’s principal place of business have exclusive jurisdiction, except where applicable law gives a consumer a non-waivable right to sue elsewhere.

Before filing a claim, contact us and allow 30 days to try to resolve the dispute.

15. Changes to these Terms

We may update these Terms. The date at the top will change when we do. If a change is material, we will post the new Terms and, where we have your email, send a notice before the change applies to a paid renewal. Continuing to use the Service after the effective date is acceptance of the updated Terms.

These Terms were last updated on 22 October 2026.

16. Contact

Questions about these Terms: sales@civilmagic.com.